Someone posted on a product review website recently that I was being paid to promote Kurmond Homes and I laughed. My house was pegged out in December 2011, my land settled in July 2011 the delay was a factor of many things, but not just the builders, but the banks and insurers. I'm still not in my house. Does that tell you I've had a smooth ride or I'm getting some kick back from Kurmond, no way....I'm just another person building a nice home who happens to be blogging about it. Go back and read the posts where I had all the dramas with LMI, the banks, the initial issues with Kurmond Homes when they were suffering from growing pains.
Then read how the company turned things around by putting in new systems, replacing a heap of people, bringing in more people, and how my job got a huge boost when my supervisor left and I was given one of the 3 new guys who turned everything around. Ben"Happy Days" Dempsey.
Then read how I knew my little one was coming and I stressed to Kurmond I needed to be in my house when he was born. But it didn't happen. My house was originally due at the end of the July but I told Kurmond Homes no matter what, I don't care if the house is late as long as I had it for my family when Pheonix was born, I gave them the 10th of Septemeber as that date, it didn't happen. My wife purposely stayed in Hospital for a week to see if we could get in this week. Today it's the 20th. I was told the house would be ready on the 28th this morning.
But today I put my emotions out there and told Kurmond I can't be Mr positive all the time, I need my house. I'm living at my mums house and the wife and kids are living at hers. She's in tears, our family is apart. The house looks fantastic and because everything is basically done she just wants us back together at nights.
You know what Kurmond did, they said they understood, they didn't really apologize, they just got on with it. I had 2 supervisors on site all day, about 50 phone calls through out the day, the owners of Kurmond Homes emailing and ringing me. They plan to give my house now hopefully Monday or Tuesday if the bank stuff can get sorted. Should they have done this without me contacting them...yeh probably should have, but im 1 of probably 50. Is that acceptable....well depends on what you think. Do you think it was going to be super easy...especially building a 40 square double storey home? (Single Storeys seems to be so much smoother). After reading every blog before starting my own I knew it was going to happen to me, heres my tip, it will most likely happen to you if your building. How do you want to deal with it, be a Nazi customer and complain and rush into your house, or have a bit of control and keep the quality up.
But still ask me would I recommend Kurmond Homes? Hell yes, their people are great, the house has extras that no other builder provides, the qaulity is up there, the price is fantastic, they fix things on the go and will bend over backwards to make sure you get what you asked for. They're local which is a big plus and for weeks and weeks I had people at my house every day including Saturdays and some Sundays.Yeh some of their processes can be a bit slow, their painters aren't that crash hot and you need to get them back, sometimes their customer service can be a bit of a drama when new people are coming and going but overall I'm pretty happy with them. Are the people I dealt with genuine, yes. Are they limited sometimes by their resources...yes. Again would I build with them again, yes.
Some people would say they would be going nuts now, to be honest months ago, but because I've worked with them and built a good relationship with them I know my house quality is up there and I'll be happy when I move in. I'm going nuts though now to some degree,here's a quote to sum it all up.
"How one thing can change everything"
I wont allow one thing to change my views on Kurmond Homes. I wouldn't write all this stuff and then turn around and start bagging them just because they were late again. They jumped on the rifles today and kicked butt in organizing a few of the things. They're still a good builder, but everything is never perfect.
Here's a few new shots, little things are being ticked off daily.
|These have been stained again and sealed.|
|Splash backs are in,|